Shipping policy

At Boss Sweet, we believe in complete pricing transparency with no hidden fees at checkout. That’s why we proudly offer 100% FREE SHIPPING on ALL orders storewide—with no minimum spend required!

Every item is custom-printed on-demand with care and shipped straight to your door.

1. Production & Processing Times

Because all products are custom-printed just for you, please allow a short production window before dispatch:

  • Processing / Production Time: 1 – 3 business days (Monday – Friday).
  • Peak Seasons / Holidays: Processing may take 3 – 5 business days during high-demand holiday periods.

2. Shipping Rates & Estimated Delivery Times

We cover 100% of your shipping cost at checkout. Here is the value you receive today:

🇦🇺 AUSTRALIA (Printed & Shipped Locally)

💡 Local Fulfilment Guarantee: 90% of our orders are printed & dispatched locally from Queensland (2–5 business days). In rare cases of local blank shortages, your order will be fulfilled from our US facility (7–10 business days) at 100% NO extra shipping cost to you!

  • Standard Shipping: 100% FREE (Valued at $9.95 AUD — $0.00 for you today!)
  • Delivery Estimate: 2 – 5 business days after dispatch.
  • Express Priority Shipping (Optional): $6.95 AUD (1 – 3 business days)

🇺🇸 UNITED STATES & CANADA

  • Standard Shipping: 100% FREE (Valued at $9.95 AUD / ~$6.99 USD — $0.00 for you today!)
  • Delivery Estimate: 3 – 7 business days after dispatch.

🌐 REST OF THE WORLD

  • Standard International Shipping: 100% FREE (Valued at $14.95 AUD — $0.00 for you today!)
  • Delivery Estimate: 7 – 14 business days after dispatch.

Note: Shipping times are estimates provided by our local courier partners (including Australia Post, Aramex, and USPS) and do not include production time.

3. Order Tracking

Once your order has been dispatched from our local print facility, you will automatically receive a confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for the tracking status to update.

4. Incorrect Shipping Address

Please double-check your shipping address at checkout!

If you notice an error, please contact us immediately at support@bossweet.com within 12 hours of placing your order. Once an order enters production or ships, we are unable to alter the address or offer a free reshipment for address entry errors.

5. Lost, Delayed, or Damaged Packages

  • Damaged in Transit: If your item arrives defective or damaged, please email support@bossweet.com with a photo within 7 days of delivery. We will issue a 100% free replacement immediately!
  • Delayed / Lost Packages: If your tracking status hasn't updated for more than 10 business days, please contact us so we can investigate or arrange a replacement.

6. Contact Us

Questions about your delivery? Our friendly support team is here to help!

  • Email: support@bossweet.com
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
  • Response Time: We aim to reply to all inquiries within 12–24 business hours.